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Timely and Greeting
No matter who calls, these strategies will help ensure a courteous and professional impression when you pick up the phone.
Timing
When receiving a call, it is courteous to immediately pick up the phone or send the call to voicemail. Out of respect for the caller's time, try not to let the phone ring incessantly.
Greeting
When you pick up the phone, start by offering your preferred greeting. "Hello" is always a polite choice, as is "Good morning" or "Good afternoon." Please confirm who you are ("I am Ashley") and the identity of the caller ("Who am I talking to?") So that all parties start the call on the same page.
