Be empathetic
It’s always a good idea to sit for a one-on-one with a disgruntled employee because it may allow them to open up about the issue. To help them open up, be kind and patient with them, and don’t be annoyed by their reluctance to share.
Use a respectful tone and genuinely try to understand their viewpoint. Make them feel comfortable as they try to open up, and be empathetic.
Refrain from publicizing the matter
It’s essential that you treat these issues as confidential to maintain a positive atmosphere. There will always be colleagues and superiors who want to pry about a disgruntled employee’s situation, but it is important to keep the matter private.
The last thing a disgruntled employee wants is for their colleagues to gossip behind their back. This will only add to their resentment. The information must only be shared on a need-to-know basis so the privacy and integrity of the employee are protected.
